Privacy Notice

1. Who we are

This service is operated by Ironhold Empire MMO ("we", "us", "our"), the data controller for personal data processed through the game. Contact us at support@ironholdempire.com.

2. Data we collect

• Account data — name, email address, Google account identifier, avatar.
• Game data — keep name, faction, in-game progress, chat messages, alliance activity.
• Usage & device data — IP address, browser type, log timestamps, error telemetry.
• Support communications — messages you send us.

Payment card details are collected and processed by Paddle, not by us. See "Data sharing" below.

3. Purposes and legal bases

• Providing the game and your account — performance of a contract.
• Security, fraud prevention, abuse detection — legitimate interests.
• Product improvement and aggregated analytics — legitimate interests.
• Customer support — performance of a contract.
• Marketing communications, where applicable — consent, which you may withdraw at any time.
• Compliance with legal obligations — legal obligation.

4. Data sharing

We share personal data with the following categories of recipients:

• Hosting and infrastructure providers who run our servers and databases on our behalf.
• Authentication providers (Google) when you sign in.
• Paddle.com Market Limited, our Merchant of Record, for the sale of the product, subscription management, payment processing, tax compliance, and invoicing.
• Professional advisers (legal, accounting) where necessary.
• Authorities where required by law.

5. International transfers

Some recipients are located outside the UK/EEA. Where that is the case, transfers rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or an adequacy decision.

6. Retention

We retain account and game data for as long as your account is active and for a reasonable period after closure to handle disputes, comply with law, and prevent abuse. When no longer needed, data is deleted or anonymised.

7. Your rights

Depending on your jurisdiction, you may have rights to access, rectify, erase, restrict, or port your personal data; to object to processing; and to withdraw consent. UK/EEA users may lodge a complaint with their supervisory authority. We respond to verified requests within one month. Contact us at support@ironholdempire.com.

8. Security

We use appropriate technical and organisational measures — including encryption in transit, access controls, and audit logging — to protect personal data. No system is perfectly secure.

9. Cookies

We use strictly necessary cookies and local storage to keep you signed in and to remember in-game preferences. We do not currently use third-party advertising cookies. You can clear cookies at any time from your browser settings.

10. Changes

We may update this notice; material changes will be announced in-game or by email.